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Frequently Asked Questions

  • Q: How to book a reservation?

 A:   Click the 'Book Now' button listed at the top right-hand side of every page on our website.

 

Q:   What is your pre-payment policy?

A:   The guest will be charged a prepayment of 70% of the total price after reservation and the remaining amount in the 60 days before arrival.

 

  • Q:   What is your cancellation policy?

A:   The guest will be charged 70% of the total price if they cancel after reservation and the total price if they cancel in the 60 days before arrival.

 

  • Q:   When is Check-in/out time?

A:   Check-in time is at 2pm and Check-out time is at 11am.

 

  • Q:  Do you allow smoking on the property? In the room?

A:   No smoking is allowed in any of our accommodations. However, smoking is permitted outside of the rooms.

 

  • Q:  How are your rates quoted?

A:    Our rates are quoted as double occupancy. $35 per person per night for each additional guest.

 

  • Q:   Do you allow children?

A:   We welcome guest from age 16 and above.

 

  • Q:   What is the minimum age requirement to check-in?

A:   You must be at least 21 years of age to check-in.

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  • Q:   What methods of payment are accepted?

A:   Mastercard, Visa & Direct Transfers are accepted.

 

  • Q:   Do you accept pets?

A:   Sorry, no pets allowed.

 

  • Q:   Are linens & towels provided?

A:   Yes, linens, bathroom & beach towels are provided in each room. 

 

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Our Policies

The quality of your stay at our properties is paramount to us; therefore we make every effort to accommodate you. Our self-contained efficiency accommodations are air-conditioned, fully furnished and equipped with all the comforts of home. Compliance with our Policies allows us to continue to offer you incomparable extremely generous rates.  As your personal concierge, we are willing to answer any questions, give directions, make recommendations, reservations etc.  If at any time you are in need or have a problem, please contact us immediately and afford us the opportunity to address the matter and attempt to rectify it, particularly unforeseen circumstances.   

GENERAL RULES

  • Only registered guest are permitted to occupy our accommodations; therefore each guest is required to Register upon arrival Your "Welcome Package" which includes your Registration Rental Agreement & a plethora of Tourist information is located on your desk.  You are kindly requested to read, complete, sign and submit this document immediately upon arrival.

 

  • Our $125.00 Security Deposit for damages or breakage is required in cash & must be presented upon arrival.  At Check Out providing there are no damages or breakage, or property is not left in the manner let, ie requiring excessive cleaning you will receive a full refund; however if there is any breach of these policies, it will be discussed and you will be charged in the appropriate manner, if applicable & refunded accordingly.  

 

  • We uphold a general standard non-refundable cancellation policy: Cancellation of reservation will forfeit your total non-refundable payment. Sorry, but our policy is enforced as we reserved the accommodation and your dates especially for you, as per your request.   

 

  • We reserve the rights to up-date our Policies & adjust our Rates as deemed necessary. 

 

HOUSE RULES

  • Due to insurance and fire code restrictions, only battery operated candles are allowed in our guest rooms.

 

  • Bermuda has a no tolerance for illegal drugs. 

 

  • Respecting us as well as all of our guest we have a no smoking inside all units.  Smoking must take place well away from the building as we offer a smoke-free environment for the enjoyment of our guests. We kindly ask that you properly dispose of your butts.

 

  • Those violating this policy are subject to an immediate $350.00 cleaning fee and may be asked to terminate your agreement.

 

  • Additional cleaning is done by request only.  Services are offered at the rate of $30 an hour.

 

PETS

  • For sanitary reasons and respect for guests with allergies, Sorry..... No pets are allowed.

 

  • Our pet is small Terriers (4 lbs) and is kept away from our guest accommodations, primarily for the avoidance of guests with a fear of dogs & allergies. 

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TRAVEL INSURANCE

  • Travel insurance is highly recommended.  Contact your insurance agent for details.  .  It protects you for hazards that, may affect your trip ie;  Trip interruption or cancellation, or for reasons out of both your control & that of your host, medical expenses if you get sick or injured whilst away from home.       

 

  • Tropical storms and hurricane season is from June to November, and while the odds are slim that a storm will affect your trip, it can happen.    

    

       

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